Terms and Conditions

1. Global B2B Ordering & Quotation Protocols

Fizza Surgical International supplies direct B2B medical equipment to international healthcare networks, surgical distributors, group purchasing organizations (GPOs), and clinic networks worldwide. To ensure seamless processing, all formal purchase orders (POs) and request-for-quotations (RFQs) must specify exact item reference numbers, required quantities, finish preferences (mirror, satin, or tungsten carbide-tipped), and complete billing and shipping destination details.

Commercial quotations are issued on Free On Board (FOB) Sialkot, Pakistan, or Cost, Insurance, and Freight (CIF) terms in accordance with Incoterms 2020. Destination customs clearance fees, import tariffs, value-added taxes (VAT), brokerage processing fees, and local delivery charges remain the sole responsibility of the international buyer unless explicitly agreed upon under DDP terms in written sales contracts.

2. ISO 13485 Quality Standards & 5-Year Manufacturing Warranty

All surgical, dental, orthopedic, ENT, and veterinary instruments manufactured by Fizza Surgical International adhere strictly to ISO 13485:2016 Quality Management Systems, CE Mark regulations under EU MDR 2017/745, and international DIN/ASTM steel composition standards (AISI 304, AISI 316, and AISI 420 German grade stainless steel).

Warranty coverage applies strictly when instruments are utilized for their intended surgical or clinical purpose. The warranty does not extend to instruments subjected to improper sterilization chemicals, physical misuse, excessive leverage force beyond rated tolerance, improper storage, or unauthorized modification by third parties.

3. Factory Repair, Reconditioning & Maintenance Services

Fizza Surgical International maintains full factory reconditioning services for international clients, including precision sharpening, jaw alignment, tungsten carbide insert replacement, and surface passivation. Out-of-warranty tools or instruments damaged by improper clinical handling can be serviced at nominal factory maintenance rates.

Any repair or alteration executed by facilities or personnel not authorized in writing by Fizza Surgical International will immediately void all outstanding warranty and quality replacement claims.

4. B2B Payment Terms & Financial Security

To support global supply chains, Fizza Surgical International provides structured international payment options designed for institutional compliance and complete buyer protection:

• Irrevocable Letter of Credit (L/C at sight): Required for large-scale tender orders and institutional hospital supply contracts.
• Telegraphic Transfer (T/T Wire Transfer): Standard 30% advance deposit upon order confirmation, with remaining 70% balance due prior to dispatch against Bill of Lading (B/L) copy.
• Documentary Collection (D/P): Available for pre-approved international distributors with verified credit history.

5. Global Logistics, Freight Shipping & Incoterms

We execute global air freight, express courier (DHL, FedEx, UPS), and sea container shipments to more than 50 countries. Standard OEM manufacturing lead times range between 10 to 20 working days depending on order volume and custom laser-marking requirements.

Transfer of legal title and risk of loss occurs as soon as the consignment is transferred to the carrier at export origin, unless insurance coverage is explicitly arranged under CIF/CIP contracts.

6. Returns, Claims & RMA Procedure

All claims regarding physical shipping damage, quantity discrepancies, or manufacturing variance must be formally submitted in writing within ten (10) working days of cargo receipt at destination port or facility.

Returns Approval Process (RMA):

1. Submit a detailed defect narrative alongside high-resolution photographic/video inspection proof referencing the original Commercial Invoice number.
2. Upon inspection verification, an official Return Merchandise Authorization (RMA) tracking code will be issued.
3. Returned items must be unsterilized/clean, unused, and packaged in their original sealed protective blister or box packaging.
4. Full product replacement is guaranteed within 14 days of confirmed physical receipt and technical inspection at our Sialkot factory facility.

Restocking Fee Matrix for Non-Defective Authorized Returns:

Custom OEM products, private label branded items, specialized surgical sets, and non-standard catalogue instruments are non-refundable and strictly exempt from return or exchange.

7. Order Cancellation & Custom OEM Manufacturing Policy

Purchase orders can be cancelled without penalty within 24 hours of payment processing. Once production scheduling, steel forging, CNC machining, or custom branding has commenced beyond 24 hours, orders cannot be cancelled and payments become non-refundable due to raw material allocation.

For custom OEM orders requiring private label laser etching, special surface coatings (Titanium Nitride, Gold Plating, Black Ceramic), or custom tray configurations, sample approval signs off must be completed prior to mass production.

8. Regulatory Compliance & Governing Law

Fizza Surgical International operates in strict compliance with international medical device trade laws. Our facility is registered with the US FDA (Establishment Registration #3019842214), listed in EUDAMED for European Union sales, and audited by independent notified bodies (DEKRA). All commercial supply contracts shall be governed by and construed in accordance with international commercial arbitration laws and the regulatory framework of Pakistan.